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      What can I do as an LEA Student Help Desk user in NCEdCloud?
      • 02 Jun 2022
      • 1 Minute to read
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      What can I do as an LEA Student Help Desk user in NCEdCloud?

      • Updated on 02 Jun 2022
      • 1 Minute to read
      • Contributors
      • Print
      Article Summary


      This video demonstrates the actions that can be performed by an LEA Student Help Desk user within the NCEdCloud IAM service

      Note: The Pictograph and QR code actions featured in this video will only be available if the user being managed is from a PSU that has opted-in to these features. Remember that the QR badge will need to be re-printed if a student's password is changed.

      See the following link for more information on QR codes: https://ncedcloud.mcnc.org/ncedcloud-badges-and-logins-k-5-students


      Videos related to this training:

      What can I do as a staff user in NCEdCloud?

      How do I change someone's password?

      How do I reset someone's challenge question responses?

      How do I reset account claiming for someone?

      Old UI > New UI Crosswalk:

      Old UINew UI
      Available modules:
      • Applications module
      		Available modules:
      • Applications module
      • Profiles module (Help Desk for Students and Print QR Codes)

      • People module (Help Desk for Students and Print QR Codes)
      • Workflow module
      • Requests module

      • Dashboard module

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