How do I reset someone's challenge question responses?

27 May 2022
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How do I reset someone's challenge question responses?

Updated on 27 May 2022
1 Minute to read
Contributors

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This video demonstrates how to reset another user's challenge question responses in the NCEdCloud IAM service.

This action is available to:

LEA Administrators
LEA Help Desk
LEA Student Help Desk

School Help Desk
School Student Help Desk

Old UI > New UI Crosswalk:

Old UI	New UI
Log in to the NCEdCloud IAM service at my.ncedcloud.org	Log in to the NCEdCloud IAM service at my.ncedcloud.org
Click on Profiles on the left menu	Click on the modules dropdown arrow in the top navigation bar Click on People in the dropdown menu
Navigate to the appropriate tab for the user type of the user whose password you are changing. (The name of the tab will vary based on your role).	Navigate to the appropriate tab on the left panel for the user type of the user whose password you are changing. (The name of the tab will vary based on your role).
Use the search bar to search for the user by user ID or name. Click the check box next to the user's record an click the Reset Challenge Responses button Click Yes in the popup to reset the user's challenge responses.	User the search bar to search for the user by user ID or name. Click on the check box next to the user's record Click the Reset Challenge Responses button at the bottom of the page. Click Yes in the confirmation side panel to continue

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Table of contents

This action is available to:
Old UI > New UI Crosswalk: