What can I do as an LEA Help Desk user in NCEdCloud?

Updated on 02 Jun 2022
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This video demonstrates the actions that can be performed by an LEA Help Desk user within the NCEdCloud IAM service.

Note: The Pictograph and QR code actions featured in this video will only be available if the user being managed is from a PSU that has opted-in to these features. Remember that the QR badge will need to be re-printed if a student's password is changed.

See the following link for more information on QR codes: https://ncedcloud.mcnc.org/ncedcloud-badges-and-logins-k-5-students

What can I do as a staff user in NCEdCloud?

How do I change someone's password?

How do I reset someone's challenge question responses?

How do I reset account claiming for someone?

Old UI > New UI Crosswalk:

Old UI	New UI
Available modules: Applications module	Available modules: Applications module
Profiles module (Help Desk for Employees, Help Desk for Students and Print QR Codes)	People module (Help Desk for Employees, Help Desk for Students and Print QR Codes)
Workflow module	Requests module
	Dashboard module