Click on the modules dropdown arrow in the top navigation bar
Click on People in the dropdown menu
Navigate to the appropriate tab for the user type of the user whose password you are changing. (The name of the tab will vary based on your role).
Navigate to the appropriate tab on the left panel for the user type of the user whose password you are changing. (The name of the tab will vary based on your role).
Use the search bar to search for the user by user ID or name.
Click the check box next to the user's record an click the Reset Challenge Responses button
Click Yes in the popup to reset the user's challenge responses.
User the search bar to search for the user by user ID or name.
Click on the check box next to the user's record
Click the Reset Challenge Responses button at the bottom of the page.
Click Yes in the confirmation side panel to continue