How do I contact Jamf Support?

Beginning Q4 2026, NCEdCloud staff users with the LEA Administrator role can create support requests in the Jamf Account support portal for questions and issues related to NCEdCloud usage or data.

Please see the following FAQ regarding this transition: https://support.jamf.com/en/articles/16528876-identity-automation-support-platform-transition-coming-soon

If you already have a Jamf ID:

If you do not have a Jamf ID:

Visit account.jamf.com and click on “Create one now”

Follow the instructions at the following link to create your Jamf ID
- https://learn.jamf.com/r/en-US/jamf-account-documentation/Login_Using_Jamf_ID

To open a Support Request

After logging in to Jamf Account or creating your Jamf ID:
Click “Contact Support” at the top right corner of the Jamf Account Home page.

The help panel will appear, where you can either click “Contact support” or the “Messages” tab to open a support request.

For more details on creating support requests in Jamf Account, see the following link:
- https://support.jamf.com/en/articles/11681388-working-with-jamf-support-in-jamf-account

Contact Support via email

LEA Administrators also have the option to open a support request my emailing support@jamf.com