---
title: "What can I do as a School Help Desk user in NCEdCloud?"
slug: "what-can-i-do-as-a-school-help-desk-user-in-ncedcloud"
updated: 2022-06-02T00:46:22Z
published: 2022-06-02T00:46:22Z
canonical: "docs.ncedcloud.org/what-can-i-do-as-a-school-help-desk-user-in-ncedcloud"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ncedcloud.org/llms.txt
> Use this file to discover all available pages before exploring further.

# What can I do as a School Help Desk user in NCEdCloud?

[Embedded content](https://www.youtube.com/embed/9DyhuK5zljo?&wmode=opaque&rel=0)

This video demonstrates the actions that can be performed by a School Help Desk user within the NCEdCloud IAM service.

**Note:** The Pictograph action featured in this video will only be available if the user being managed is from a PSU that has opted-in to this feature.

---

## Videos related to this training:

[What can I do as a staff user in NCEdCloud?](/v1/docs/what-can-i-do-as-a-staff-user-in-ncedcloud)

[How do I change someone's password?](/v1/docs/how-do-i-change-someones-password)

[How do I reset someone's challenge question responses?](/v1/docs/how-do-i-reset-someones-challenge-question-responses)

[How do I reset account claiming for someone?](/v1/docs/how-do-i-reset-account-claiming-for-someone)

---

## Old UI > New UI Crosswalk:

| Old UI | New UI |
| --- | --- |
| **Available modules:** - Applications module![](https://cdn.document360.io/eb543933-4fe1-4b70-9680-59c16f2a6598/Images/Documentation/image-1653282795025.png) | **Available modules:** - Applications module![](https://cdn.document360.io/eb543933-4fe1-4b70-9680-59c16f2a6598/Images/Documentation/image-1653283035526.png) |
| - Profiles module (School Help Desk for Employees and School Help Desk for Students)![](https://cdn.document360.io/eb543933-4fe1-4b70-9680-59c16f2a6598/Images/Documentation/image-1653318481076.png) | - People module (School Help Desk for Employees and School Help Desk for Students)![](https://cdn.document360.io/eb543933-4fe1-4b70-9680-59c16f2a6598/Images/Documentation/image-1653318156633.png) |
| - Workflow module![](https://cdn.document360.io/eb543933-4fe1-4b70-9680-59c16f2a6598/Images/Documentation/image-1653313799413.png) | - Requests module![](https://cdn.document360.io/eb543933-4fe1-4b70-9680-59c16f2a6598/Images/Documentation/image-1653313707149.png) |
|  | - Dashboard module![](https://cdn.document360.io/eb543933-4fe1-4b70-9680-59c16f2a6598/Images/Documentation/image-1653313202345.png) |