---
title: "Charter School Information"
slug: "charter-school-information"
updated: 2026-05-04T15:32:46Z
published: 2026-05-04T15:32:46Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ncedcloud.org/llms.txt
> Use this file to discover all available pages before exploring further.

# Charter School Information

## **What is the NCEdCloud IAM Service?**

The goal of the NCEdCloud Identity & Access Management (IAM) Service is for every student, teacher, staff member, parent or guardian, and school community member, to have a single, unique username and password to access cloud-based learning resources in North Carolina. This page provides supplemental information to NC Charter Schools, especially NEW Charter Schools, about the NCEdCloud IAM Service. Please share this information with your support staff and/or management company as appropriate.

## **How does my Charter School get started with the IAM Service?**

We recommend that you visit these pages for further information:

1. “[Claim My Account](/v1/docs/staff-how-do-i-claim-my-account)” describes introductory information on the IAM service, account claiming instructions.
2. "[Request LEA Administrators Role](/v1/docs/privileged-roles)"
3. "[Self-Service Onboarding Checklist](https://cdn.document360.io/eb543933-4fe1-4b70-9680-59c16f2a6598/Images/Documentation/Self-ServiceOnboardingChecklist-Mar2014.pdf)" was developed with feedback from the onboarding planning sessions for Early Adopters of the NCEdCloud IAM Service and is intended to assist schools in preparing for a rollout of NCEdCloud user accounts.

**Why do I need an LEA Administrator Role in NCEdCloud?**

The NCEdCloud **LEA Administrator role** is required to **manage student and staff accounts, and to submit support tickets** with Identity Automation (the NCEdCloud vendor). Typically, someone like a technology director, principal, or assistant principal would request the LEA Administrator role. It also allows them to approve requests from other staff for other privileged roles such as Data Auditor, Help Desk, etc.

More information on requesting the LEA Administrator role can be found on the [Privileged Roles](/v1/docs/privileged-roles) page.

## **Charter School Students & Employees Source Data:**

Additional information Students & Employees source data can be found here: [https://sci.fi.ncsu.edu/cybersecurity/program-products/ncedcloud-iam-service/source-data-requirements/](https://sci.fi.ncsu.edu/cybersecurity/program-products/ncedcloud-iam-service/source-data-requirements/)

## **How do QR "badges" work for my PK-5 students?**

Badges (QR Codes) has been implemented for ALL students in the NCEdCloud IAM Service in PreK-5 (grades -3 through 5 in the Student System) and no longer requires PSUs to "Opt-In". This means that teachers and staff with appropriate privileged roles in the NCEdCloud IAM Service, will be able to print badges for these students, which can be used in place of their username/password when logging in. If your PSU would like to opt-out of the Badges (QR Codes) option for one or more grade levels you can submit this request: [QR Badges Opt-out](/v1/docs/qr-badges-opt-out)

More information on using QR badges can be found here: [NCEdCloud Badges and Logins for PK-5 Students](/v1/docs/ncedcloud-badges-and-logins-for-pk-5-students)

## **Useful Links:**

- [NCEdCloud Status Page](https://status.ncedcloud.org/)
- [“Ask the Experts” Webinars Registration](https://events.zoom.us/ev/AoeWEYac2pKUvz7MLvXwvpBCBKmURJCxXXDszq9s6Vhu6CXRJbA-~At8zOVpD82Cl7bDZil-YBvZ4LVrVP7McaTC7toScPGwX-yyM2EoTDlwBMA)
- [LEA Administrator FAQ](/v1/docs/lea-administrator-faq)
- [Teacher Overview](/v1/docs/teacher-overview)
- [Getting Started with Time-Based One-Time Passcode (TOTP)](/v1/docs/getting-started-with-totp)
- [How to enable WebAuthn](/v1/docs/how-to-enable-webauthn)
- [How to use the Request Module](/v1/docs/how-to-use-the-request-module)
- [Target Application Request](/v1/docs/target-application-request)
- [Students: How do I claim my account?](/v1/docs/students-how-do-i-claim-my-account)
- [Staff: How do I claim my account?](/v1/docs/staff-how-do-i-claim-my-account)

## **How do I submit a ticket with Identity Automation:**

NCEdCloud IAM Service issues that can’t be resolved locally should be escalated to Identity Automation. Local NCEdCloud LEA Administrators may open tickets with Identity Automation by contacting Identity Automation using the support portal ([How to submit support ticket](https://help.rapididentity.com/docs/submitting-a-support-case)) or by email to [support@identityautomation.com](mailto:support@identityautomation.com)